Job Brief

The role of a Waiter/Waitress is to provide high-quality dining experiences for guests by taking orders, serving food and beverages, and ensuring customer satisfaction. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities

• Greet customers as they enter the restaurant and guide them to their seats.
• Present menus, explain menu items, and answer any questions customers may have.
• Take food and beverage orders accurately and relay them to the kitchen and bar.
• Serve food and drinks in a timely and courteous manner.
• Check in with customers during their meal to ensure satisfaction and address any issues.
• Process customer payments, including cash, credit card, or other methods.
• Keep the dining area clean and orderly, including tables, chairs, and floors.
• Follow safety and sanitation regulations to maintain a hygienic environment.
• Assist with setting up and clearing tables, and ensure proper table settings.

Requirements and Skills

• Proven experience as a Waiter/Waitress or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle stressful situations with poise.
• Strong attention to detail and accuracy when taking orders and processing payments.
• Customer-oriented with a positive attitude.
• Basic math skills for processing payments and making change.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Education, Experience, and Licensing Requirements

• High school diploma or equivalent.
• Previous experience in a restaurant or hospitality setting is preferred but not required.
• Certification in food safety or similar training is beneficial.
• On-the-job training provided by the restaurant may be required.