Job Brief

The Hotel Manager oversees the operations of the hotel, ensuring exceptional guest experiences while managing the day-to-day activities of the hotel staff. This role requires a combination of business acumen, leadership skills, and a focus on customer satisfaction. The Hotel Manager is responsible for the efficient functioning of the hotel, including guest services, housekeeping, food and beverage, and financial management.

Responsibilities

• Manage hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement hotel policies and procedures to ensure efficiency and quality.
• Monitor hotel finances, including budgeting, forecasting, and expense management.
• Recruit, train, and manage hotel staff, ensuring high levels of performance and professionalism.
• Address guest complaints and ensure customer satisfaction through effective problem-solving.
• Coordinate marketing and promotional activities to attract guests and maximize occupancy rates.
• Ensure compliance with health and safety regulations, industry standards, and licensing requirements.
• Liaise with vendors and suppliers to maintain hotel amenities and services.
• Prepare reports and analyze hotel performance metrics to identify areas for improvement.
• Maintain a clean and safe environment throughout the hotel.

Requirements and Skills

• Proven experience as a Hotel Manager or in a similar managerial role in the hospitality industry.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Strong financial acumen with experience in budgeting, forecasting, and expense management.
• Problem-solving and decision-making abilities to address guest and operational issues.
• Attention to detail and a commitment to maintaining high-quality standards.
• Proficiency in hotel management software and other relevant technology.

Education, Experience, and Licensing Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Several years of experience in the hospitality industry, with at least 2-3 years in a managerial role.
• Additional certifications in hotel management or related fields are beneficial.
• Knowledge of local health and safety regulations and licensing requirements.
• Training in customer service, conflict resolution, or other relevant areas is a plus.